Plan Your Visit
Getting Here
We are located at 29 E Allen Street in Fishtown, Philadelphia - a five minute walk from Girard Avenue and a 10 minute walk from Girard Station and Spring Garden Street. We have two parking lots with limited parking availability - 1025 North Front Street & 98 Richmond Street (at the corner of Richmond St & Frankford Ave).
For more detailed instructions on getting here or how to obtain pre-paid parking, check out our FAQ section below.
Food & Drinks
Hungry? We’ve got you covered! Explore our delicious food options by clicking below.
Amenities
We offer Pre-paid Parking, Lounge Access, Coat Check & more at The Fillmore Philadelphia! These amenities are available on a show-by-show basis.
Accessibility
Whatever your needs, let us know how we can help. Whether it’s with your arrival, exploring the venue, enjoying the show - or all of the above.
Know Before You Go
Doors Time: Doors generally open one hour before the show's scheduled start time.
Bag Policy: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Mobile Ticketing: All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry, click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Cashless Payments: Cashless payments will be available at all points of sale and are recommended
FAQ
The Fillmore Philadelphia offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance. For more information on ADA accommodations, please click here.
The box office at the Fillmore Philly will be open on day-of-show only. On show days, the box office will open 2 hours prior to door time. If you’re looking to purchase tickets, we ask you to visit us at www.livenation.com . If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information. We look forward to seeing you at our next show at the Fillmore Philly.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
Lining up for general admission events begins no earlier than 8am on show day. Guests that begin to line up before then will be turned away.
We are always looking for fun, friendly, experienced employees with a passion for live music. If this sounds like you, send us an email at FillmorePhillyJobs@LiveNation.com for more info.
Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
We suggest you leave valuable and unnecessary items at home.
You may be asked to empty your pockets of all items so that they can be examined.
All alcohol and narcotic laws will be strictly enforced.
All bags will be searched and must adhere to our bag policy.
The following bags are allowed:
12” x 6” x 12”
We reserve the right to refuse entry to anyone.
If you see something that concerns you, please say something to our Management or Security so we can ensure the best experience possible.
Food is available, click below to view our Fall / Winter 2026 menu options!
Feel free to reach out to us at FillmorePhillySupport@livenation.com / via Direct Message on Facebook to check on a missing item!
We have multiple parking lots available to accommodate hundreds of cars. If you would like to pre-purchase parking and guarantee yourself a spot, you can do so while making an online ticket order. Otherwise, parking is available on a first come, first served basis.
If you are driving to our lots, we recommend that you set your GPS to 1025 N. Front St. or 98 Richmond Street (at the corner of Richmond St & Frankford Ave) in Philadelphia, PA.
Parking lots open 2 hours before door time. All vehicles must vacate the lot promptly after the event ends.
Secure the ultimate concert experience with the BEST SEATS in the house at The Fillmore Philadelphia! Limited EXCLUSIVE seating is available for select upcoming shows. Check out our inventory HERE for available premium seats!
We have multiple spaces and can cater to groups of 25-3,000 for special events. Our event specialists are ready to talk to you and help take your event to the next level. Please contact fillmorephillyevents@livenation.com for more information.
(Keep in mind priority #1 is to HAVE FUN! Just please do it without the items listed below)
NO Bags Larger Than 12” x 6” x 12”
NO Weapons of ANY Type (Lethal / Non-Lethal) -- Firearms, Knives, Pepper Spray, Projectiles of Any Kind, or Any Other Item That Could Be Used To Inflict Harm (including Jewelry or Clothing)
NO Fireworks / Fire-Starters / Open Flames
NO Bullet Proof Vests / Tactical Armor / Tactical Gear / Holsters
NO Illegal Drugs and Substances (PA Laws) / NO Related Paraphernalia
Prescription Medicine Requirements:
• Anyone needing prescription medicine at an event must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff upon entry. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
• Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
• Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.
NO Outside Food or Drink
NO Professional Photo, Video, or Audio Recording Equipment (including Detachable Lenses, Tripods, Zooms, Commercial Rigs, etc.)
NO Personal Video Cameras, GoPros, Selfie Sticks, Drones, Personal Lighting Accessories
NO Laptops or Tablets
NO Masks / Balaclavas / Ski-Masks / “Sheistys” / Helmets
NO Laser Pointers, Flash Lights, Glow Sticks, Markers, Stickers, Tools
NO Props / Replicas of Any Kind
NO Signs Larger Than a Standard Sheet of Paper (8.5” x 11”)
NO Skateboards, Rollerblades, Hover-Boards, Scooters, Bicycles, or ANY Other Personal Vehicles
NO Non-ADA Compliant Animals (or Relevant State / Local Laws)
NO Personal Musical Instruments
NO Performance Items (including Poi, LED Gloves, Hula-Hoop, LED Whip, Silk Fans, Wand, Staff, Orbits, Flow Rings, Flow Star, etc.)
NO Totems or Flags
NO Stuffed Animals or Toys of Any Kind
NO Unsealed Liquids or Gels of Any Kind
THIS LIST OF PROHIBITED ITEMS IS SUBJECT TO CHANGE AT THE DISCRETION OF VENUE MANAGEMENT.
We allow cell phone cameras, disposable cameras, and small digital cameras. Cameras with detachable lenses or lenses that extend/zoom out more than 1 inch are considered professional and are not permitted.
• A valid photo driver’s license issued by the Pennsylvania Department of
Transportation or any other state.
• A valid photo identification card issued by the Pennsylvania Department of
Transportation or any other state.
• A valid United States Armed Forces ID card that contains the holder’s photograph.
• A Canadian driver’s license or other bona fide Canadian identification, such as a
Canadian-issued passport that contains a photograph.
• A valid passport, passport card or travel visa that contains the holder’s photograph.
YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE OR CONSUME ALCOHOLIC BEVERAGES.
We reserve the right to refuse service to any customer who cannot produce proper ID.
Secure pre-paid parking, VIP access, coat check, fast lane passes + more here!
FROM I-95 NORTH: Take I-95 N to Exit 22 for Callowhill St. in Philadelphia. Turn Right onto N. 5th St. Turn Right onto Spring Garden. Turn Left onto N. Front St. and look for our "Official Parking" banners at 1025 N. Front St. or 98 Richmond Street (at the corner of Richmond St & Frankford Ave).
FROM I-95 SOUTH: Take I-95 S to Exit 23 for Girard Ave. toward Lehigh Ave. Merge onto Girard Ave. Make a Left onto N. Front St. and look for our "Official Parking" banners at 1025 N. Front St. or 98 Richmond Street (at the corner of Richmond St & Frankford Ave).
FROM NEW JERSEY: Take I-676 N toward the Ben Franklin Bridge/Philadelphia. Take the 5th St. Exit from I-676 W. Turn Right onto Spring Garden St. Turn Left onto N. Front St. and look for our "Official Parking" banners at 1025 N. Front St. or 98 Richmond Street (at the corner of Richmond St & Frankford Ave).
FROM N. DELAWARE AVE: From N. Delaware Ave., turn onto Frankford Ave across from the Casino. Immediately turn left onto Laurel St. Turn right onto N. Front St. and look for our "Official Parking" banners at 1025 N. Front St. or 98 Richmond Street (at the corner of Richmond St & Frankford Ave).
BY PUBLIC TRANSPORTATION: Take SEPTA to Girard Station on the Market-Frankford Line. Once at the station, cross Girard Ave. and walk south on N. Front St. When you reach Richmond St., turn left and look for the sidewalk leading to The Fillmore. SEPTA's Trolley Lines will also take you to The Fillmore. Please consult SEPTA's website for your best route to the "Frankford & Delaware" route.
Contact us by email at fillmorephillysupport@livenation.com or through our social media pages at @fillmorephilly - we’ll get back to you as soon as we can!
If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support.
Submit Via Request Form.
Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.
Ticketing Support can assist with:
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Purchasing tickets
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Finding tickets in your account
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Mobile ticket or barcode issues
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Ticket transfers
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Ticket resale
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Refunds
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Exchanges
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Presale codes
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Account access and login issues
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Accessible and companion tickets
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Upgrade inquiries
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Order and payment issues
Call For Immediate Assistance:
Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.
For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 215.309.0150
If a purchase you made during your visit to The Fillmore Philadelphia, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.
If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 215.309.0150. We'll be happy to investigate and help resolve the issue.
To help us review your request as quickly as possible, please include:
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A brief description of the issue, the date of your visit, and copy of your receipt, if available.
A member of our team will review your inquiry and may ask for additional information.
VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.
If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.
VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider.
Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.