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FAQ

Covid-19 Information

The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.

What are the Box Office Hours?

The box office is open Monday-Saturday from 12noon - 6pm. We will also be open promptly for any new public on sales - for example, if a show goes on sale at 10am Saturday, we will be open at 10am to help you out. We open at 3pm on Sundays when there is a Fillmore show, and at 5pm on Sundays when there is a Foundry show. On show days, we stay open longer - we usually close down shortly after the headliner takes the stage.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

 

How do I find out about Premium Seating opportunities at the Fillmore Philly?

For unrivaled hospitality and the ultimate experience at our events, please call Premium Seat Sales at (610) 784-5425 or email FillmorePhillyPremiumSeating@LiveNation.com.

How can I rent The Fillmore for a private event?

We have multiple spaces and can cater to groups of 25-3,000 for special events. Our event specialists are ready to talk to you and help take your event to the next level. Please contact fillmoreevents@livenation.com for more information.

How can I get my local band booked at the Foundry?

Philly has an amazing local and regional live music scene and we want to see as many bands as possible grace our stage! For information on local booking please contact foundrybookings@livenation.com.

How do I buy tickets to upcoming concerts?

Once tickets go on sale for any given show there are many ways to purchase tickets for concerts at The Fillmore and The Foundry. You can visit our website, ticketmaster.com or livenation.com as well as purchase tickets in person at the TLA, Tower Theater and The Fillmore box offices. Please note that the Tower Theater box office does not operate daily like most of our box offices. The Tower Theater box office only operates on days during which a) a Tower Theater performance is going on sale to the public and/or b) there is a performance at Tower Theater. Please note that there are no services fees charged at any of our box offices if you are purchasing tickets on the day tickets are going on sale to the public.

May I bring my children?

Children of all ages are welcome—with an admission ticket—at family-oriented concerts and performances. Appropriate adult supervision may be required. All guests over two-years-old are required to have their own ticket. Non-family oriented concerts and performances may not be suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. Children of any age may NOT attend a "18 " or "21 " concert or performance.

Customer Safety

Click Here to review Customer Safety Instructions.

Click Here to view more Customer Safety Information.

Are there items I cannot bring to the venue?
What kind of food will you serve?

 Click here to view our menu!

Getting to The Fillmore

Fear not - whether you prefer Uber (like us), SEPTA or driving yourself - we have you covered. Please click here for all transportation information. 

Where can I park at the venue?

We have two parking locations to choose from: Our lots are located at 1025 North Front Street & 98 Richmond Street (at the corner of Richmond St & Frankford Ave).Click here to view additional fan information, including further parking info and directions to the venue. 

ADA Details

The Fillmore Philadelphia offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly for further details. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance.

I bought tickets to an upcoming show, but I also want to purchase parking passes, coat check, and fast lane passes. How do I know if those things are available for my show?

If any of these items are available at the show you’re attending, you’ll be able to find them HERE!

Is there a Lost & Found?

Yes! Feel free to reach out to us via Direct Message on Facebook to check on a missing item!