YOU HAVE QUESTIONS? WE HAVE ANSWERS

FAQ

Employment Opportunities?

We are looking for fun, friendly, experienced employees with a passion for live music. If this sounds like you, send us an email at FillmorePhillyJobs@LiveNation.com for more info.

Entry Protocols

For all ticketed events, please note the following updated policies:

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific Ticketmaster event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show.

Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.


The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")

Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

Entry requirements and venue protocols are subject to change.

What are the Box Office Hours?

The Army box office at the Fillmore Philly will be open on day-of-show only. On show days, the box office will open 2 hours prior to door time. If you’re looking to purchase tickets, we ask you to visit us at www.livenation.com . If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information. We look forward to seeing you at our next show at the Fillmore Philly.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

 

How do I find out about Premium Seating opportunities at the Fillmore Philly?

For unrivaled hospitality and the ultimate experience at our events, please call Premium Seat Sales at (610) 784-5425 or email FillmorePhillyPremiumSeating@LiveNation.com.

How can I rent The Fillmore for a private event?

We have multiple spaces and can cater to groups of 25-3,000 for special events. Our event specialists are ready to talk to you and help take your event to the next level. Please contact fillmoreevents@livenation.com for more information.

How can I get my local band booked at the Foundry?

Philly has an amazing local and regional live music scene and we want to see as many bands as possible grace our stage! For information on local booking please contact foundrybookings@livenation.com.

How do I buy tickets to upcoming concerts?

Once tickets go on sale for any given show there are many ways to purchase tickets for concerts at The Fillmore and The Foundry. You can visit our website, ticketmaster.com or livenation.com as well as purchase tickets in person at the The Fillmore box office. 

May I bring my children?

Children of all ages are welcome—with an admission ticket—at family-oriented concerts and performances. Appropriate adult supervision may be required. All guests over two-years-old are required to have their own ticket. Non-family oriented concerts and performances may not be suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. Children of any age may NOT attend a "18 " or "21 " concert or performance.

Customer Safety

Click Here to review Customer Safety Instructions.

Click Here to view more Customer Safety Information.

Are there items I cannot bring to the venue?
What kind of food will you serve?

 Click here to view our menu!

Getting to The Fillmore

Fear not - whether you prefer Uber (like us), SEPTA or driving yourself - we have you covered. Please click here for all transportation information. 

Where can I park at the venue?

We have two parking locations to choose from: Our lots are located at 1025 North Front Street & 98 Richmond Street (at the corner of Richmond St & Frankford Ave).Click here to view additional fan information, including further parking info and directions to the venue. 

ADA Details

The Fillmore Philadelphia offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly for further details. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance.

I bought tickets to an upcoming show, but I also want to purchase parking passes, coat check, and fast lane passes. How do I know if those things are available for my show?

If any of these items are available at the show you’re attending, you’ll be able to find them HERE!

Is there a Lost & Found?

Yes! Feel free to reach out to us via Direct Message on Facebook to check on a missing item!

GET IN TOUCH WITH THE FILLMORE

CONTACT US

Feel free to e-mail us by clicking here to get in touch with a venue representative.

Click Here to view driving & public transportation information.

Click Here to view Venue Security Policy.