Covid-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at

For all ticketed events, please note the following updated policies:

Per current mandatory health requirements from the City of Philadelphia, all attendees ages 5 and older must present proof of a COVID-19 vaccination in order to enter the venue and attend the show. In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: 

All fans ages 5 and older must be fully vaccinated against COVID-19 (at least two weeks after second dose) – and provide proof of vaccination prior to entering the venue. Masks will be required at all times except when actively eating or drinking. For those under 5 years of age or with a medical exemption, printed proof of negative test within 24 hours will be required along with the appropriate exemption documentation.  These regulations will apply to all members of your party before they are allowed entry to the event and to any users of the tickets purchased by you.

Face coverings are mandatory and must be worn at all times except when eating or drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

Entry requirements and venue protocols are subject to change.

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

What are the Box Office Hours?

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at the Fillmore Philly will be open on day-of-show only. On show days, the box office will open 2 hours prior to door time. If you’re looking to purchase tickets, we ask you to visit us at . If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit for more information. We look forward to seeing you at our next show at the Fillmore Philly.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.


How do I find out about Premium Seating opportunities at the Fillmore Philly?

For unrivaled hospitality and the ultimate experience at our events, please call Premium Seat Sales at (610) 784-5425 or email

How can I rent The Fillmore for a private event?

We have multiple spaces and can cater to groups of 25-3,000 for special events. Our event specialists are ready to talk to you and help take your event to the next level. Please contact for more information.

How can I get my local band booked at the Foundry?

Philly has an amazing local and regional live music scene and we want to see as many bands as possible grace our stage! For information on local booking please contact

How do I buy tickets to upcoming concerts?

Once tickets go on sale for any given show there are many ways to purchase tickets for concerts at The Fillmore and The Foundry. You can visit our website, or as well as purchase tickets in person at the The Fillmore box office. 

May I bring my children?

Children of all ages are welcome—with an admission ticket—at family-oriented concerts and performances. Appropriate adult supervision may be required. All guests over two-years-old are required to have their own ticket. Non-family oriented concerts and performances may not be suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. Children of any age may NOT attend a "18 " or "21 " concert or performance.

Customer Safety

Click Here to review Customer Safety Instructions.

Click Here to view more Customer Safety Information.

Are there items I cannot bring to the venue?
What kind of food will you serve?

 Click here to view our menu!

Getting to The Fillmore

Fear not - whether you prefer Uber (like us), SEPTA or driving yourself - we have you covered. Please click here for all transportation information. 

Where can I park at the venue?

We have two parking locations to choose from: Our lots are located at 1025 North Front Street & 98 Richmond Street (at the corner of Richmond St & Frankford Ave).Click here to view additional fan information, including further parking info and directions to the venue. 

ADA Details

The Fillmore Philadelphia offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly for further details. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance.

I bought tickets to an upcoming show, but I also want to purchase parking passes, coat check, and fast lane passes. How do I know if those things are available for my show?

If any of these items are available at the show you’re attending, you’ll be able to find them HERE!

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

Is there a Lost & Found?

Yes! Feel free to reach out to us via Direct Message on Facebook to check on a missing item!



Feel free to e-mail us by clicking here to get in touch with a venue representative.

Click Here to view driving & public transportation information.

Click Here to view Venue Security Policy.